Creating Positive Customer Experience in Banking
Across the globe, banks are witnessing a stagnation of customer experience levels due to rising customer expectations driven by the proliferation of technology firms.
In the last few years, as the customer dynamics have changed radically, banking industry need to think ahead and anticipate the changing customer needs and consequently offer products and services suiting their needs.
This whitepaper provides data effortlessly and insights for better banking customer experience. It highlights:
- Key Mobile Banking features offered by banks
- Unleashing the power of social media to enhance customer experience
- Need for Customer-Centric Banking Business Model
- Elements to improve the banking customer experience