Clements Unveils a New Portal for Insurers

By CIOReview | Monday, August 24, 2015
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SAN JOSE, CA: ISCS, a developer of cloud-based enterprise suite SurePower Innovation announces that Clements Worldwide, an insurance provider of car, property, term life, health, specialty and high-risk coverage for expatriates and organizations has configured the SurePower Innovation for policy, billing, claims and underwriting components to create a new portal for its clients.

Clements needed a self-service functionality and ISCS’s solution is said to enhance Clements' own products by enabling self-service capabilities quoting, applying, paying and full policy fulfillment at the point-of-sale.

The latest portal is designed to allow customers to report and track claims, request policy changes, make payments and view policy documents without requiring an agent or company intervention. The self-service functionality that is being provided through this portal will decrease demand for customer service resources, improve customer retention, increase sales and boost productivity, the company claims.

"Our clients are now able to do complete policy fulfillment online, thereby meeting increased expectations and delivering policy documents at the point-of-sale, this results in happy clients and also increased operational efficiencies, as business that used to be manually processed is done online," says Ken Mitchel, Director of IT,Clements.