CCC Information Services: Improving the Experience for Millions of Drivers

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Jason Verlen, SVP Product Management
Consumer demand for digital-first experiences is driving rapid innovation across AI, mobile, IoT and more. COVID-19 has accelerated this transformation across multiple industries, including banking, entertainment, retail, and others. The automotive and insurance industries are no exception, where heightened expectations around customer experience are bringing the role of connected data and platform-enabled technology into hyper focus for insurers.

This is where CCC Information Services (CCC) comes in.

CCC is the industry leader connecting data across key segments of the multi-trillion dollar driving economy. The company collaborates with leading insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, and fleet operators to create elevated customer experiences through its cloud-based SaaS platform and digital and data service solutions. Connecting industries and accelerating decision-making, CCC is supporting digital transformations, and ultimately helping to transform experiences for the billions of consumers its clients serve daily.

Whether a client is helping a consumer select auto insurance for anew vehicle or reacting and responding to an accident event, CCC’s technology is at work. A digital-first mindset, CCC is harnessing mobile, AI, and IoT, to help insurers better serve policyholders - guiding, informing, speeding, modernizing, and connecting each step along the customer journey.

CCC is proof insurers are ready for transformation.

“The adoption of CCC’s photo estimating technology has more than doubled in 2020 with some carriers using photo estimates on more than half of their total claims volume,” said Jason Verlen, SVP of product management for CCC. And according to industry research and consumer-research from CCC, consumers like the technology. Verlen added, “Our research shows that digital claim filing is associated with a more positive overall claim experience and faster claim resolution. Most consumers that have used digital technology to file a claim say they would do so again.”
CCC also sees the impact AI is having on how its insurance clients do business, accelerating decisions and improving outcomes. According to Verlen AI isn’t a vision, but the reality for more than 50 insurance carriers already working with the AI leader across a variety of use cases.

Beyond driving business efficiencies, AI has a much bigger role to play in delivering on consumer expectations for self-directed experiences. Today, CCC’s AI solutions are powering personalized decisions at scale for its clients – providing unprecedented clarity, identifying anomalies to reduce risks, and elevating the consumer experience.

CCC understands that the relationships its clients have with their customers should not be a series of events, but a single end-to-end experience. From initial engagement to resolution, data flow and communication should be a seamless part of the process.

To support this seamless communication objective, CCC provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In addition to offering enterprise capabilities, the texting solution, CCC Quick Chat, deeply integrates with CCC’s proven mobile and AI-powered claims solutions. Thus enabling real-time text conversations across each phase of a claim, speeding and improving the process for everyone involved.

This integrated approach to communications can extend across the insurance ecosystem, which is essential when so much of the auto insurance experience – especially when it comes to claims – is dependent upon the successful activation of a dynamic network, including collision repair, parts, lenders, and salvage. CCC has those connections covered and is positioned to help clients deliver a cohesive, personalized journey to customers.

Over the years, CCC has set a path for digital transformation in the insurance sector. AI-guided insurance services are refining the experiences of millions of drivers. CCC has successfully bridged the gap between technology and network, delivering a holistic, integrated platform helping clients transform the experience for billions of drivers.

Company
CCC Information Services

Headquarters
Chicago, IL

Management
Jason Verlen, SVP Product Management

Description
CCC is the industry leader connecting data across key segments of the multi-trillion dollar driving economy. The company collaborates with leading insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, and fleet operators to create elevated customer experiences through its cloud-based SaaS platform and digital and data service solutions.Connecting industries and accelerating decision-making, CCC is supporting digital transformations, and ultimately helping to transform experiences for the billions of consumers its clients serve daily